bdt345 Privacy Policy
Your personal information is our top priority. Read this policy to learn in detail how we collect, store, and protect your data.
Introduction and Scope
bdt345 ("we", "us", or "the platform") provides a safe and reliable online casino and sports betting service for users in Bangladesh. This privacy policy ("policy") applies to the bdt345 website, applications, and all related services.
The purpose of this policy is to clearly inform you what data we collect, why we collect it, how we use it, and what steps we take to keep your information secure. By using our platform, you agree to the terms of this policy. This policy is connected to our Terms and Conditions and carries the same effect.
1 Types of Information We Collect
We may collect the following types of information from you. Data collected in each category is used for a specific purpose and is not shared with third parties unnecessarily.
1.1 Registration and Identity Information
When you create an account at bdt345, we collect the following information from you:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or passport details (for KYC verification)
1.2 Financial Transaction Information
When financial transactions are made through bKash, Nagad, and Rocket, we store your mobile banking number and transaction details. This helps complete deposit and withdrawal processes smoothly and helps prevent fraud. We do not store your full bank account details or card numbers.
1.3 Usage Information
When you use our platform, the following information is collected automatically:
- IP address and device information
- Browser type and operating system
- Time and date of access to the platform
- Gaming activity history and betting transaction records
- Information collected through cookies and similar tracking technologies
1.4 Communication Information
When you contact our support team via live chat or email, the content of your messages and your communication history are stored. This helps us provide you with better service.
2 Purpose of Using Your Information
We use your information only for the following legitimate purposes. Your information is not used for any other purpose without your consent.
- Account Management: Creating and managing your account, and verifying your identity.
- Service Delivery: Smoothly managing deposits, withdrawals, and gaming services.
- Security: Preventing fraud, money laundering, and unauthorised access.
- Age Verification: Ensuring that only users aged 21 and above are using the platform.
- Responsible Gaming: Identifying unusual gaming patterns and providing assistance.
- Customer Support: Responding to your complaints and questions.
- Technical Improvement: Improving platform performance and user experience.
- Legal Compliance: Complying with applicable laws and regulations.
3 Information Sharing and Disclosure
Protecting your personal information is our primary responsibility. We never sell your information or share it with third parties unnecessarily. However, information may be shared in the following limited circumstances:
3.1 With Service Providers
We work with trusted third-party service providers for payment processing, technical infrastructure, and cybersecurity. These providers have limited access to your information only for the purpose of delivering specific services and are required to meet our privacy standards.
3.2 For Legal Obligations
We may disclose your information to the relevant authorities when required by a court order, a lawful request from a government body, or applicable law. In such situations, we will always do our best to protect your interests.
3.3 In Business Transfers
Your information may be transferred in the event of a business restructuring, merger, or acquisition. In such cases, we will notify you in advance and the new controller will maintain the same privacy standards.
4 Data Security Measures
bdt345 uses industry-standard security technology to protect your information. Our technical and organisational security measures are as follows:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is sent in encrypted form.
- Data Encryption: Sensitive information that is stored is protected using advanced encryption methods.
- Access Control: Only authorised staff have limited access to the information they need.
- Security Testing: Regular penetration testing and security assessments are conducted.
- Two-Factor Authentication: An additional layer of security is provided when accessing your account.
- Security Monitoring: Automated systems monitor for unusual activity 24/7.
5 Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to provide your language preferences, gaming settings, and a personalised experience. They can be managed in your browser settings.
5.3 Analytics Cookies
We use analytics tools to measure and improve platform performance. This information is collected in aggregate form and does not identify you personally.
You can manage cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the platform.
6 Data Retention Period
We store your information only for as long as it is needed. In determining the retention period, we consider the following:
- The duration your account is active and the necessity of providing services.
- Legal obligations related to financial records — generally for several years from the date of the transaction.
- Information required for responsible gaming monitoring.
- The possibility of legal disputes or claims.
After your account is closed, we retain information covered by legal obligations for the specified period and then securely delete or anonymise it.
7 Your Rights
You have the following rights regarding your personal information. Contact our support team to exercise these rights.
7.1 Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
7.2 Right to Correct Information
If any of your information is incorrect or outdated, you may request a correction. We will update it as quickly as possible.
7.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
7.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted — for example, if you raise a question about the accuracy of the data.
7.5 Right to Opt Out of Marketing Communications
You may inform our support team at any time if you wish to stop receiving our promotional communications. This does not apply to service-related messages.
8 Privacy of Minors
bdt345 is for individuals aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory at the time of registration.
If we have inadvertently collected information from a minor, please bring it to our attention and we will immediately close that account and delete the relevant information. If a parent or legal guardian believes their child has registered on our platform, they should contact us immediately.
9 Third-Party Links and Services
Our platform may contain links to third-party services, such as payment gateways. These third parties have their own privacy policies and we are not responsible for how they manage information. The individual privacy policies of bKash, Nagad, and Rocket will apply when you use their services.
We recommend that you read the privacy policy of any third-party service before using it.
10 Changes to This Policy
We may update this privacy policy from time to time. Changes may be made due to business changes, legal requirements, or technical improvements.
For significant changes, we will send a notice to your registered email or post a clear notification on the platform. Continued use of the platform after any changes means you agree to the updated policy.
The latest policy will always be available on this page. We display the "Last Updated" date at the top of the page so you can easily see when the policy was last changed.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
- Live Chat: 24/7 direct chat support (in Bengali) — accessible from any page on the platform.
- Email: [email protected]
We treat all privacy-related requests with the highest importance and aim to respond as quickly as possible. Our support team handles all requests according to Bangladesh Standard Time (BST, UTC+6).